Users and Accounts

1. Click the drop-down menu at the top right corner of the main dashboard and select Sub User . 2. Click on the New button. 3. Fill in the Name and Email address of the sub-user. 4. Select the relevant permissions for the...

One Scale Insights (SI) account can only support one Seller Central account, including supported marketplaces. However, you can switch between different accounts easily without logging in/out. Steps to merge accounts Step 1: If you have multipl...

Scale Insights subscription plan charges based on the number of automated ASINs you need. 1. Automated ASINs are based on what you automate, not the number of ASINs you have If you have 1000 ASINs but only want automation for 3 ASINs, then you o...

You can select any subscription plan during your trial without being charged . Important While you'll need to enter your payment details, you will only be charged after the trial if you did not cancel your subscription plan. You can switch o...

You can switch subscriptions or monthly/quarterly/yearly plans anytime. Stripe, Scale Insight's payment processing platform, will do the following: Step 1: Stripe will compute your unused time and credit it to your account. Step 2: Stripe wil...

After fully onboarding your Scale Insights account with one of the regions, you may still find some marketplaces not showing up. Scale Insights will not show the marketplace in the drop-down menu if you do not have any products in the marketplace. ...

Amazon SP-API and advertising API may intermittently disconnect the user's credentials from Scale Insights for several reasons. While uncommon, it happens from time to time to some accounts. One of the top reason is that the authorizing user was...